STAVING/UNILATERAL REVOCATION OF THE ORDER AS REQUESTED

In order to avoid any unpleasant surprise when you receive your order, we recommend asking always for a SAMPLE of the product before you purchase it. In fact, we are doing our best to ensure that the pictures, which we display on our site, are corresponding as closely as possible to reality, however, sometimes, colour distortion may happen due to different viewing factors on the different screens. Pictures and images are not contractual.

The costumer will have a period of 7 working days from reception of the goods to cancel his purchase and revoke the order. We will not accept any return of material that has been used or handled, or considered as special pieces (as steps, skirting or decorated pieces etc.). All the material to be returned must be into its ORIGINAL AND PERFECT PACKAGING AND MUST BE RETURED PACKAGED ON HIS PALLET. Else, it will not be accepted under any circumstances.

For the return of the goods, the costumer will have to attach a copy of his commercial invoice and in any case will assume the transport costs (bot to and from),

WE WOULD LIKE TO MAKE IT KNOWN THAT MANUFATURERS APPLY A PENALTY. THE RETURNED PRODUCT MAY BE SUBJECT TO A DEPRECIATION OF THE PURCHASE PRICE OF WITHIN 30 AND 50% DEPENDING ON THE MANUFACTURER.

If the cancellation of the order occurs before the order has been prepared and loaded, the amount of the financial fees related to the sale (credit card, PayPal) will be deduced from the total amount of the order. Once the material received, and after verification and confirmation by the manufacture, reimbursement (after deduction of all fees, transport, depreciation of the material) will take place within 15 working days from its reception date. The customer will be refund via the same payment mode that he used to pay his order.

 

 

GUARANTEES AND COMPLAINTS

All products sold on our web site are at least a two year warranty by the manufacturer that protects you against any type of defect.

If the buyer needs to use his/her right of warranty, you need to contact Ondacer.

Depending on the brand of the product, we will inform you of the steps to follow for the rapid solution of the incident. For any warranty repair has to send us a copy of the sale’s invoice.

In case of defects and deterioration due to external circumstances, accidents, especially electrical, wear, installation, and use not in accordance with the manufacturer's instructions are excluded from any warranty. Also modified products excluded from the warranty, repaired by the customer himself or another person not authorized by the manufacturer.

In any case, Ondacer does not accept any liability, if the product manufacturer, refused to implement such a guarantee for the reasons set forth above.

No claims can be asserted on the tone and caliber of ceramic materials when they are served in separate orders.

If the product has a manufacturing defect, we will refund you the total amount of the product or we will replace it without any expense on your part..

For any incidence, contacts us with the e-mail: info@ondacer.com.     

INTELLECTUAL PROPERTY

All the devices offered in this web site are property of registered brands.

TOTAL AGREEMENT

The present conditions of sale constitute the entire agreement between the parties concerning. In the course of that one of the clauses of these terms and conditions were to be null and void, this shall not affect the rest of the conditions.

JURISDICTION

These terms of use must be interpreted and governed by the current Spanish legislation. Both parties, renouncing the jurisdiction that may be applicable, accept, for how many disputes might arise, be submitted to the Courts and Tribunals of Castellón de la Plana (Spain).


Average rating for our customers  
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