The client shall have a period of seven working days from receipt of the goods, to desist from purchase and revoke the order, provided that it is next to the goods to be returned, in its original packaging and in perfect condition, the invoice or packing slip for sale. In any case, the client shall be responsible for shipping costs incurred for return (both coming and going) PLUS 30€+IVA PER PALLET. Will be excluded entirely from the return the materials already placed and special orders. Only products that are sent with the original packaging and in new condition and complete (with the accessories, manuals, etc.) will be accepted. We will NOT accept articles that have been sent incomplete, damaged, or dirty mounted by the customer.

It shall be expressly excluded from the possibility of returning the material that has already been placed and the SPECIAL ORDERS.

 Once received, our technical service will be reviewed and if everything is correct, the amount will be repaid within fifteen working days from the date of receipt by the seller of the returned material (after deducting expenditures generated by the Portes). It will be used the same form of payment used by the client when you placed the order.




All products sold on our web site are at least a two year warranty by the manufacturer that protects you against any type of defect.

If the buyer needs to use his/her right of warranty, you need to contact Ondacer.

Depending on the brand of the product, we will inform you of the steps to follow for the rapid solution of the incident. For any warranty repair has to send us a copy of the sale’s invoice.

In case of defects and deterioration due to external circumstances, accidents, especially electrical, wear, installation, and use not in accordance with the manufacturer's instructions are excluded from any warranty. Also modified products excluded from the warranty, repaired by the customer himself or another person not authorized by the manufacturer.

In any case, Ondacer does not accept any liability, if the product manufacturer, refused to implement such a guarantee for the reasons set forth above.

No claims can be asserted on the tone and caliber of ceramic materials when they are served in separate orders.

If the product has a manufacturing defect, we will refund you the total amount of the product or we will replace it without any expense on your part..

For any incidence, contacts us with the e-mail:     


All the devices offered in this web site are property of registered brands.


The present conditions of sale constitute the entire agreement between the parties concerning. In the course of that one of the clauses of these terms and conditions were to be null and void, this shall not affect the rest of the conditions.


These terms of use must be interpreted and governed by the current Spanish legislation. Both parties, renouncing the jurisdiction that may be applicable, accept, for how many disputes might arise, be submitted to the Courts and Tribunals of Castellón de la Plana (Spain).

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